accessing-pump-infoAsk anyone who wears a pump whether they know all of their pump functions without looking at it, and many times the answer is “I have no idea.  I let the doctor make the changes when I go for my visits.” 

Now, don’t get me wrong I have patients who are awesome with making changes using the basal or bolus menus, but unless you are making changes to basal rates of carb ratios and correction/sensitivity factors frequently, you will never remember the menu setup. 

I have some patients who joke with me that I can wow my friends and family at parties because I can walk anyone through all the menu setup screens for all the pumps without looking. Call it good memory or clean living, but I would never expect everyone to know their pumps inside out. I would rather make sure that they have the resources necessary to find the information. This is why I put together a comprehensive list of pump resources people can access to make changes to their pumps.

The pumps below are listed alphabetically, and I have provided links to each of the their guides that have the most important menu instructions to make changes to the basal rates, insulin to carbohydrate ratios, correction/sensitivity factors, and target blood glucose values. In each of the links below, I have included the page numbers for quicker access once you open the documents. All the links are in PDFs, so there can be several pages of information. However, all of them the guides can be downloaded easily. I also included the 1-800 phone numbers for each of the pumps--which are on the back of all of your pumps--and there is a customer service representative available 24 hours a day that can help walk you through any changes that are needed as well.

Pump Resources

Accu-Chek/Roche – Accu-Chek Combo

Start by clicking on the ACCU-CHEK Spirit Combo insulin pump—User Guide. And to access information for basal changes go to pages 36-40. Roche also has a spiral bound Accu-Chek Combo System Resource Guide published in 2012 and updated in 2013. This is an excellent source for the step-by-step directions to make adjustments to the bolus advice (target ranges, carb ratio, insulin sensitivity) and basal rates within the combo meter.

All pumps are shipped with a hard copy for the pump user. If you do possess a copy of this resource, the Bolus Advice change setup is located on pages 28-30. The basal rate change setup is located on pages 44-45.  Both the 2012 and 2013 copies are on the same pages. If you cannot locate your resource guide, be sure to contact Roche so they can send you one. The number for that is 800-280-7801.

Animas Ping
In order to make basal changes, go to pages 29-32; and to make bolus changes, go to pages 53-56.

Animas Vibe
The link below includes access to all the Vibe documents, including the Features Guide (comparing the Vibe to the Ping), Factory Defaults, Menu Map, Owner’s Booklet and DexCom G4 Platinum Sensor and Transmitter Quick Start Guide. The link here brings you directly to the PDF of the owner’s booklet. To make basal changes, go to pages 27-33. This section also includes how to set or cancel a temporary basal. And in order to make bolus changes, go to pages 47-52.

The main difference with changing bolus settings between the Ping and Vibe is that for the Ping, the bolus settings are in the Advanced Setup Screen #7, but for the Vibe it is right at the beginning, in Advanced Setup Screen #1, which is quite convenient! To have customer service walk you through the buttons, you can call 877-937-7867.

Asante Snap
For basal changes, you can go to page 57; and for bolus changes, go to page 69. To contact customer service, call 855-427-2683.

Below are links to direct you to step-by-step directions to make basal and bolus wizard changes for both the Revel and 530G pumps.

Revel Pump
For basal changes go here; and for bolus changes go here.

530G Pumps

For basal changes go here; and for bolus changes go here. To contact their customer service, call 800-646-4633.

Since the introduction of the Omni pod system, three versions have been introduced. While the most recent version is the UST400 (the black PDM); there still are some people who have the UST200 (the blue PDM); and a very few continue to have the first generation (light blue, rounded PDM) in their possession.

UST400 – Menu Quick Guide
To edit an existing basal rate go to pages 6-7; to change target BGs go to pages 8-9; to change the correction factors go to pages 10-11; and to change Insulin to Carb (IC) Ratio or Insulin Action (Duration), go to pages 12-13.

To change/edit basal rates, go to pages 20-21; and to change target BG, IC ratio, correction factors, users can go to pages 63-64.

First Generation PDM
To change basal program: page 21; to change target BG, IC ratio, correction factors, users go to pages 59-60; and to contact customer service, call 800-591-3455.

Tandem t-slim
To edit an existing personal profile (including basal rates, carb ratios, correction factor and target BG) go to pages 38-41; and to contact their customer service, call 877-801-6901.

I would be interested to hear if there are other helpful pump resources out there and what your experiences have been making basal and bolus changes with your pumps.